Frequently Asked Questions

PRODUCT MATERIALS & CARE

What is PVC-coated polyester webbing?

This coated webbing is made of synthetic material PVC (Polyvinyl chloride) and is more durable, cleanable, stronger and easier to maintain than common textile webbing. 
This is a cheaper alternative to natural leather. It is abrasion resistant, 100% water and bacteria resistant, and does not stretch.

Is PVC chew proof? 

Like most things, PVC is unfortunately not 100% chew proof.
We recommend you monitor your pet and discourage them from biting and chewing on the material. Damage caused by chewing is not covered under our warranty.

How strong is PVC?

PVC has a break strength of 450 kilograms of strength per 2.5 centimetres of thickness.
This means even the thinnest (1cm) material has a break strength of 170 kilograms! As stated above, PVC can be weakened from chewing.

IS PVC ECO-FRIENDLY?

The eco-freindly-ness of a product depends greatly on how much it is used and reused before the end of its life. Importantly, a key factor in a product’s impact on the environment is the amount of resources it takes to produce the thing in the first place.

So, since PVC leashes and collars are made of plastic and are highly durable, it is unlikely that a single leash or collar would ever have to be replaced in a dog’s lifetime. However, there is a significant impact of using non-renewable natural resources (oil) to create the plastic material (PVC) that cannot be recycled and won’t break down for hundreds of years if at all.

How Do I clean PVC?

To clean your collar and/or leash, simply wash with warm water and soap. Use a sponge or rag to remove dirt and grime. Pat dry.

The easiest “quick clean” option is to wipe down with a damp towel, a baby wipe, or a sanitising wipe. This will work great for everyday surface dust and dirt.

To do a more thorough clean, fill a bowl with mild soapy water and soak your line for a few minutes. Dish soap works great. After soaking for a few minutes, wipe your gear down with a sponge to remove the dirt, then rinse and towel dry. 

If there are stubborn patches (tar or sap, for example), spray a mild cleaner or some rubbing alcohol directly on the spot, let it sit, and then wipe with a cloth, a sponge, or a light abrasive like an old toothbrush. Do not use a heavy abrasive like steel wool.

After a beach trip, make sure you rinse your line, and especially the clasp, with fresh water to prevent corrosion from the salt water.

How do I care for my hardware?

We mainly use zinc alloy & aviation aluminium harware when producing DESCENDANT OF WOLVES products.
It is then “plated,” or coated, to change its colour and to make it more resistant to corrosion.
All plated hardware will scratch if it comes into contact with rough surfaces (like the concrete ground). The black coating may come off at abrasion points (such as D rings & snaps) and reveal the material underneath.
These parts should be rinsed after contact with salt water or mud to ensure longevity.

ORDERS & SHIPPING

What is your Shipping & Delivery Policy?

Thank you for shopping with DESCENDANT OF WOLVES. We make all efforts to process your order within 24 hours, however orders placed over weekends or holidays may take a little longer than this due to the human nature of our business. Once your order is processed you will receive an order confirmation followed by a shipping confirmation.
NEW ZEALAND SHIPPING
• Tracked door-to-door service via NZPost
• NZ NORTH ISLAND flat rate | NZ$10.00
• NZ SOUTH ISLAND flat rate | NZ$15.00
• FREE shipping on orders over NZ$150.00
• We do not ship to PO Box addresses.
AUSTRALIA
Our Australian shipping is a tracked door-to-door service via DHL Express.
Australian orders incur a flat rate fee of AU$35.00.
We do not ship to PO Box addresses.
Please email us at sales@descendantofwolves.co.nz with any further queries.
UNITED STATES  (US)
Our United States shipping is a door-to-door tracked service via DHL Express.
United States orders incur a flat rate fee of US$35.00.
We do not ship to PO Box addresses.
Please email us at sales@descendantofwolves.co.nz with any further queries.
REST OF WORLD
We currently do not offer international shipping (outside of NZ, AU and US) via our checkout.
Please email us at sales@descendantofwolves.co.nz to discuss all international orders.
We will happily give you a shipping quote for your location and setup a custom order.
DELIVERY TIMES
We aim to dispatch orders within 1-3 business days unless advised otherwise.
New Zealand orders are typically delivered within 2-5 business days from dispatch.
Australia orders are typically delivered within 2-3 business days from dispatch.
United States orders are typically delivered within 2-5 business days from dispatch.
TAXES & DUTIES
 It is a general rule of thumb that packages with a value below US$1,000.00 are NOT subject to import duties and fees. In the unlikely event, all applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. If a package is refused, the customer will be refunded (including shipping) after the package has been delivered back to our warehouse.

What are your Returns & Refunds Policy?

DESCENDANT OF WOLVES takes every effort to ensure the quality of our products and that your purchase arrives to you in perfect condition. Should you experience a problem with your order we will do our utmost to resolve any issue.
RETURNS & REFUNDS
Your satisfaction is our priority and in the unlikely event we cannot agree on a solution we will happily refund your purchase once the goods are returned to us.
If there is an issue with your order please contact us as soon as possible after delivery.
To organise return of the product and your refund please write to sales@descendantofwolves.co.nz.
Unfortunately sale items cannot be exchanged and all sales are final.

Will I receive a notification or a tracking number when my order ships?

Yes, you will. When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included.